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A Message from Sue Croft:

This has been a hectic couple of years thanks to COVID. To help keep the next few months smooth, we are providing clear guidelines for our staff (physiotherapists and reception staff) and patients regarding vaccination status and other requirements when coming to our practice. This information will be updated regularly, but you can understand that things are changing rapidly on a daily basis thanks to the Omicron COVID variant and if you arrive at the practice and are asked to do something by our secretaries or a physiotherapist, please follow their direction.

A critically important requirement is to please be respectful and kind to our staff who are trying very hard to help you with both booking your appointments and treating your condition. We are heading into uncertain territory and we want to keep our doors open to patients to help them with their pelvic health issues.

All patients and visitors must continue to register with the Queensland Covid app QR code prior to entry to the practice. Please use the sanitiser inside the front entrance after opening the door.

Because the border has opened, we require all patients and visitors to our practice to again wear masks due to the increased risk of circulating COVID in the community. We may also be checking patient’s temperatures upon arrival. We may ask you to wear a face shield and a gown which will be provided to you by my practice depending on advice from Queensland Health.

Like all health services, we follow Queensland Government Health directives and the scientific evidence regarding COVID. This is why your physiotherapist may be in goggles when she sees you (as this has been mandated by Qld Health on 17/12/21 when they upgraded Brisbane South to moderate risk). This may change at any time.

We also encourage all Australians to get double vaccinated and get the booster vaccination as soon as it is available to protect the vulnerable in our community (our children, who are not yet able to have the vaccination and those who are more vulnerable to catching the virus due to pre-existing health conditions). The evidence is strong that whilst you may still get COVID if vaccinated, it is unlikely that you will get seriously ill or require an ICU admission. Vaccinations are helping to keep Australian buinesses open and helping our hospital and all health care workers safe.

Our staff are fully vaccinated.

Just to remind us all: People with COVID may experience symptoms such as fever and respiratory symptoms such as coughing, sore throat, shortness of breath. Other symptoms can include runny nose, acute blocked nose (congestion), headache, muscle or joint pains, nausea, diarrhoea, vomiting, loss of sense of smell, altered sense of taste, loss of appetite and fatigue. To stop the spread of COVID-19 people with even mild symptoms of respiratory infection should get tested. If you have hayfever and this is a common occurrence, please wear a mask anyway.


When you come for your face to face appointment at our practice, everyone must wear a mask. This is because we are uncertain what is going to happen and we need to protect our staff and provide them with a safe work environment.

  • If you are double vaccinated, please present evidence of your double vaccination certificate (paper or smart phone) to the reception staff on arrival.
  • If you are double vaccinated but have signs of illness (see above but not including a temperature) – you may convert to Telehealth or if you come to the rooms, present your double vaccinated certificate to the reception staff and evidence of a negative Covid test which is dated no older than 72 hours prior to your appointment.
  • If you are not double vaccinated, but feeling well – you must be prepared to wear your mask correctly (a good fitting mask and covering your nose and mouth at all times) and social distance. Your physiotherapist may ask you to wear a mask we provide if your mask is not satisfactorily covering your nose and mouth.
  • If you are not double vaccinated and feeling unwell (see above) – please convert your appointment to a Telehealth appointment or reschedule your appointment to when your illness has passed.
  • If you have a medical exemption for mask or vaccination – you must provide evidence of this and present a clear result of a negative Covid test which is dated no older than 72 hours prior to your appointment.

If you are required to present proof of a negative Covid test but you are unable to do so, then please call us and ask for the consultation to be changed to Telehealth.

If you elect to change, cancel or defer your appointment, please call within 24 hours of your appointment otherwise a late cancellation fee may be imposed.

If you are unsure about any aspect of your appointment, please call us on (07) 3848 9601 or 0407 659 357.

Let’s hope 2022 is a happy and healthy one.

Thank you for your cooperation

Sue Croft